Do I need to find the factory myself?

No. AXTIMES can match a suitable factory or review a supplier already identified by the client.

Can I start with only a product photo?

Yes. A photo is sufficient for the first discussion, but it must be converted into a detailed product brief before reliable quotations and samples can be arranged.

Who communicates with the factory?

AXTIMES appoints one responsible point of contact. This reduces conflicting instructions and lost commitments.

When is the price confirmed?

After the product, packaging, volume, customization level, and delivery basis are sufficiently clear. An early estimate is not the final quotation.

How is payment handled?

Through the signed contract and invoice. Payment may be divided into milestones, but the exact structure depends on the factory and the project.

Is logistics included in the product price?

Sometimes it is included and sometimes it is quoted separately. The quotation should state the Incoterm, named place, included costs, and responsibilities.

How is quality controlled?

Through an approved sample, written specification, production evidence, and a readiness check before cargo handover.

Can AXTIMES manage the complete project?

Yes, within the agreed scope: factory matching, samples, commercial documents, production coordination, quality checkpoints, and logistics handover. Destination-country import clearance is agreed separately and may be coordinated with the client’s local broker.

First order guide

Short Answer

A first order through AXTIMES is managed as one coordinated project. The buyer does not need to separately manage factory outreach, product translation, sample feedback, commercial documents, production follow-up, and logistics communication. AXTIMES connects these workstreams and keeps the Client, Export Company, and Factory aligned.

The same workflow applies to different order types: ready-made catalogue products, wholesale orders of existing SKUs, light customization, branded or OEM production, and new product development. The standard roadmap has eight stages: product brief, factory verification, samples, quotation structure, contract and payment, packaging and production, readiness control, and logistics handover. Exact MOQ, lead time, payment milestones, certificates, and import requirements are confirmed for each project rather than assumed in advance.

What the Full Service Covers

matching a suitable factory or reviewing a supplier already found by the client;
converting the client’s product idea into a factory-ready brief;
arranging samples and structuring feedback;
combining product, packaging, and commercial scope into one comparable offer;
coordinating contracts, invoices, and payment milestones;
following packaging, production, and project checkpoints;
arranging or coordinating the logistics solution;
checking cargo readiness and the available export document set;
providing one responsible contact and consolidated project updates.

CLIENT	AXTIMES	FACTORY
Makes product and commercial decisions	Manages the project and communication	Manufactures, packs and prepares the order

The Step-by-Step Roadmap

STEP 1: Initial Request and Product Brief

Client provides: A product reference or concept, target shape, flavor, texture, packaging, destination market, expected volume, and target launch window.

AXTIMES coordinates: Resolves contradictions, separates essential requirements from preferences, and builds a factory-ready request.

Stage result: One brief that allows different factories to be compared on the same scope.

STEP 2: Factory Matching and Verification

Client provides: Confirms whether the priority is an existing item, light customization, or development of a new SKU.

AXTIMES coordinates: Checks product capability, packing-line capability, communication quality, available documentation, and export readiness as separate factors.

Stage result: A shortlist of factories capable of executing the actual order, not merely selling a similar product.

STEP 3: Samples and Written Specification

Client provides: Evaluates samples with structured feedback on appearance, flavor, texture, coating, filling, stability, and packaging.

AXTIMES coordinates: Transfers feedback, coordinates revisions, and records approved parameters in writing.

Stage result: An approved physical sample linked to a product specification instead of an informal “make it like this.”

STEP 4: Transparent Commercial Offer

Client provides: Confirms the final order configuration and the acceptable level of customization.

AXTIMES coordinates: Separates product, consumer packaging, printing or tooling, testing or inspection, cargo preparation, and logistics.

Stage result: A clear scope showing what is included, what is a one-time cost, and what is calculated separately.

STEP 5: Contract, Invoice, and Payment

Client provides: Provides company information and approves currency, payment milestones, and decision owners.

AXTIMES coordinates: Prepares commercial documents, aligns them with the factory, and defines what event starts production and when the balance becomes due.

Stage result: A signed document set and an unambiguous payment calendar. Exact percentages and timing remain project-specific.

STEP 6: Packaging and Production Launch

Client provides: Approves the dieline, artwork, required product information, and final files on time.

AXTIMES coordinates: Coordinates film, labels, cartons, unit counts, and the readiness of packaging materials before production begins.

Stage result: The factory receives final instructions without unresolved questions, and the production slot is confirmed against current conditions.

STEP 7: Production and Readiness Control

Client provides: Makes timely decisions when the factory requests approval or proposes a technical alternative.

AXTIMES coordinates: Tracks major milestones: materials, packaging print, production, filling, packing, and actual completion.

Stage result: A verifiable status by SKU and packaging format, rather than a vague “almost ready.”

STEP 8: Logistics, Documents, and Cargo Handover

Client provides: Confirms the destination, preferred transport method, and local broker details where required.

AXTIMES coordinates: Collects cargo data, agrees the Incoterm and named place, coordinates the carrier, and checks carton count, weight, and documents before handover.

Stage result: Cargo transferred to the agreed party with a clear responsibility boundary and the available document package.

What the Client Should Prepare

a photo, physical reference, or clear product concept;
category, flavor, shape, texture, and non-negotiable product features;
consumer pack weight and packaging format;
destination markets or sales channels;
expected first-order volume and repeat-order outlook;
target launch timing with room for development and production;
known document or market requirements.

What Professional Service Looks Like

Professional coordination is not the forwarding of factory messages. The client receives one communication channel, concise status updates, a list of open decisions, early risk alerts, and written confirmation of important changes.

AXTIMES separates confirmed facts from pending checks: what the factory has approved, what still requires verification, and what decision is required from the client. This is critical on a first order because product, packaging, payment, production, and logistics are interdependent.

Common First-Order Mistakes

Requesting a final price before the product and packaging scope is defined.
Assuming a stock sample fully represents the future mass-production item.
Allowing several people to send parallel or conflicting instructions to the factory.
Delaying artwork while assuming production has already started.
Comparing quotations with different Incoterms or different included costs.
Booking transport before the cargo dimensions, weight, and ready date are confirmed.
Treating the order as ready before filling, packing, carton count, and document checks are complete.

Recommended Next Step

Send AXTIMES your product reference, packaging format, destination market, and expected volume. We will convert the idea into an initial brief, identify missing information, and prepare the first project map covering the product, factory, samples, commercial stages, payment, and logistics.